Regardless of when your booking was placed, if for any reason you cancel your reservation your deposit is 100% REFUNDABLE, within 48 hours prior to the event. If you cancel your party less then 48 hours your booking fee is non-refundable. If you cancel party because you decided to work with the performer directly no refund will be issued
All cancellations not made 8 hours prior to the date the event is scheduled will be liable for the full price stated in the confirmation e-mail or may be subject to a restocking and/or delivery fees as applicable. All unpaid balances will be referred to a debt collection agency.
Rain Cancellation Policy
In the event of rain, a customer can cancel without any charge the day of the event prior to the delivery of the unit. However, if the character arrived there will be NO REFUND.
Emergency Situations:
Performer emergencies: If one of our performers is in a life-threatening emergency, our policy is to send in a replacement performer ASAP. Note that each performer has unique skill sets and talents, so some activities may differ slightly in the event of such an emergency. If we are unable to send in a replacement performer, we will offer a refund. These circumstances are very rare.
